Over the past 20 years, Ambercare has grown from an idea Mike and Mary Merrell had, to a thriving healthcare business.
Ambercare began in Belen, New Mexico, and now stretches from the top of New Mexico, in Raton to the bottom of NM, in Las Cruces and Deming. We reach all the way over to the Magdalena area and encompass Gallup and Grants with our Home Health, Durable Medical Equipment, Hospice, and Personal Care Services.
Mike and Mary started this company together with nothing more than a passion for helping fellow New Mexicans who needed healthcare in their most vulnerable time. Ambercare has grown from a company of two, to become an employee-owned entity with over 1700 employees that work everyday to maintain the highest level of quality care for our patients.
Ambercare’s Mission—Through teamwork, communication and training, Ambercare will continue to provide the most compassionate care, meeting the highest standards of quality for individuals and their families in the comfort of their own homes.
Ambercare’s Vision—Ambercare will be a compelling place to work that provides the highest quality care to all New Mexicans in the comfort of their homes.
Ambercare’s Values —Quality care; for both our employees and our consumers, Integrity, Teamwork, Innovation, and Community Stewardship.
Arnold Trujillo, Custodian at the Albuquerque location for nine months, was chosen as the March 2016 Employee of the Month as a result of his hard work and pleasant attitude. Those employees who see Arnold every day can attest to these qualities, as he never failed to greet coworkers with a smile no matter the volume of work that awaited him as the only custodian for over a month. He was nominated by his supervisor, James Clovis, Building Manager, who made these positive statements about his team member, “I have nominated Arnold because of his can do attitude. He has gone above and beyond to keep up with the daily tasks and duties required of him as the last remaining member of the custodian and maintenance team. He has prioritized his tasks in order of importance to insure that the 2129 and 2121 are clean and ready for use each day and all the while has remained smiling. I would say he has exemplified a Positive Attitude in the face of a daunting task.” Congratulations Arnold, and thank you for your dedication to Ambercare. Photo shows James Clovis presenting the March 2016 Employee of the Month plaque to Arnold Trujillo.
Congratulations to Robin Pilley, RN Case Manager at our Raton location, who was selected as February Employee of the Month for her outstanding dedication to patient care. On February 6, Robin set out to provide care for a client in Yankee Canyon, where two feet of snow had recently fallen making the road impassable. Aware of the immediate needs of the patient, Robin refused to be defeated by the snowfall and, with oxygen and other equipment in tow (the DME van was unable to get through), Robin walked the one and a half miles to reach the patient’s home. Three days later, the patient passed away. On this occasion Robin was able to negotiate the poor road conditions, though the mortuary vehicle was not. So she loaded the backboard in her car and drove to the client’s house. After pronouncing the death, Robin and a family member carried the patient to Robin’s car on the backboard, at which point she drove back to the mortuary vehicle for transfer. As PCM Christella Vallejos stated, “Robin goes above and beyond to make sure the needs of her patients and families are met.” It is the belief of her coworkers that Robin exemplifies the objectives of Ambercare’s Mission and Values statements. Her determination and resourcefulness in extreme circumstances is an inspiration to all. Excellent work, Robin! Photo: Robin is shown displaying her award plaque alongside Bill Wahl, Director of Clinical Services
Luis Lucero, Las Vegas DME Driver, won the January 2016 Employee of the Month Award for superior customer service to both community residents and travelers passing through the area. Early this winter, Alta Vista Regional Hospital contacted Ambercare at 5:00 AM stating they had a traveler from Colorado with an inoperable oxygen concentrator. Luis came to their rescue with oxygen tanks for use until they reached their destination. Upon arrival, Luis first asked to see the malfunctioning concentrator which, after determining the problem, he was able to fix. The family was grateful they would be able to continue their journey and asked if there was any way they could repay Luis and Ambercare for his assistance. His reply was, “Just think of Ambercare when you’re passing through 1-25.” The hospital was impressed with Luis’ quick response, as well, since they had contacted several DME supply companies to no avail. Luis displays this same courteous attitude at the Las Vegas office and is always quick to offer a helping hand to his co-workers. Congratulations, Luis, for a job very well done.